Human-centred design for LEA innovation

Across Europe, law enforcement agencies (LEAs) are working to tackle crime and increase citizen safety through improved community policing, the integration of crime prevention measures within urban design and the adoption of technologies such as predictive policing.

There is much guidance and good practice from which we can learn, but on what problems should an LEA focus? How does an LEA ensure that the 'solutions' they adopt actually meet the needs of front-line officers and suit the contexts in which they work? To what extent can LEAs themselves innovate and design improvements in police operations — or should this be better left to external creative types?

The EU-funded project Cutting Crime Impact (CCI) is supporting six LEAs to understand and reframe problems, generate solution ideas, and design and prototype appropriate 'tools' themselves. This session will explain how adopting a human-centred design approach has supported the LEAs in achieving this. In addition, project partners will discuss their experiences in implementing the CCI approach.

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